Effective Date: September 1, 2026
1. Introduction and Acceptance of Terms
These Terms of Service (“Terms”) govern access to and use of the products, services, website, communications, consultations, estimates, and related offerings provided by Maple Crest Furnishings Ltd. (“Maple Crest Furnishings Ltd.”, “we”, “us”, or “our”). By placing an order, booking a consultation, requesting a quote, scheduling delivery or assembly, or otherwise engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not agree to these Terms, you must not use our services or place an order with Maple Crest Furnishings Ltd.
2. Scope of Services
Maple Crest Furnishings Ltd. provides furniture-related goods and services, which may include:
- Custom furniture design and consultation;
- Residential furniture sales;
- Office and commercial furnishing solutions;
- Space planning and layout support;
- Delivery and professional assembly;
- Furniture refinishing and restoration.
Any estimate, proposal, quotation, design concept, mock-up, or schedule provided by Maple Crest Furnishings Ltd. is based on the information available at the time and may be subject to change due to measurements, material availability, customer approvals, site conditions, supplier delays, or other factors.
We reserve the right to refuse, modify, suspend, or discontinue any service where necessary for safety, legal compliance, operational capacity, non-payment, or any other legitimate business reason.
3. User Obligations and Responsibilities
By using our services, you agree to:
- Provide accurate, current, and complete information, including contact details, delivery address, site access details, dimensions, and any relevant property or building restrictions;
- Ensure that all requested measurements, specifications, finishes, and selections are reviewed carefully before approval;
- Obtain any necessary permits, landlord approvals, strata approvals, building approvals, or other consents required for installation, delivery, or modifications;
- Maintain a safe and accessible environment for measurement, delivery, installation, assembly, refinishing, or restoration work;
- Ensure that floors, walls, elevators, stairways, entrances, and surrounding areas are protected where needed, unless otherwise agreed in writing;
- Promptly notify us of any damage, defects, or concerns within a reasonable time after delivery, installation, or completion of services;
- Use products in accordance with manufacturer instructions, care guides, and ordinary intended use.
You are responsible for verifying that items ordered are suitable for your intended purpose, space, and environment, including size, colour, finish, ergonomic suitability, and compliance with any applicable building or workplace requirements.
4. Payment Terms and Conditions
Unless otherwise agreed in writing, all prices are quoted in Canadian dollars (CAD) and are subject to applicable federal and provincial taxes, including GST/PST/HST as applicable.
Payment terms may vary depending on the service or product. Unless expressly stated otherwise:
- Custom orders and made-to-order items may require a non-refundable deposit before work begins;
- Balances must be paid in full before delivery, installation, or release of goods unless credit terms have been approved in writing;
- Commercial clients may be subject to separate invoicing, milestone billing, or net payment terms;
- Additional charges may apply for rush orders, special materials, site visits, re-delivery, difficult access, overtime, storage, or changes requested after approval.
Failure to pay any amount when due may result in suspension of work, cancellation of orders, retention of goods, late fees where permitted by law, collection efforts, and recovery of reasonable costs associated with collection and enforcement.
Any chargeback or payment dispute must first be raised with Maple Crest Furnishings Ltd. in good faith. Unauthorized chargebacks may be contested to the fullest extent permitted by law.
5. Cancellation and Refund Policy
Because our services may involve custom design, bespoke fabrication, procurement, restocking restrictions, and labour scheduling, cancellation and refund rights may be limited.
- Custom or made-to-order products: Deposits are generally non-refundable once design work, procurement, fabrication, or customization has begun.
- Standard products: Refunds or exchanges may be available only if the item is unused, in original condition, and returned in accordance with our instructions and any applicable consumer protection laws.
- Design and consultation services: Fees for consultations, site visits, planning, and design work are non-refundable once the service has been provided or commenced.
- Delivery and assembly: Delivery, assembly, re-delivery, and installation charges are non-refundable once the service has been scheduled or completed, except where required by law or where Maple Crest Furnishings Ltd. is responsible for a confirmed failure to provide the service.
- Refinishing and restoration: Due to the nature of the work and inherent risks associated with older furniture and materials, cancellations after work has begun may not be refundable.
Any approved return, cancellation, or refund may be subject to inspection, restocking fees, administrative fees, return shipping or pickup charges, and deductions for damage, missing parts, or use, to the extent permitted by applicable law.
Nothing in these Terms is intended to limit any non-waivable consumer rights under applicable Canadian law or provincial consumer protection legislation.
6. Liability Limitations
To the maximum extent permitted by law, Maple Crest Furnishings Ltd. shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profit, loss of business, loss of data, loss of goodwill, or business interruption arising from or related to our services, products, website, or communications.
To the maximum extent permitted by law, our total aggregate liability for any claim arising out of or relating to the services or products provided by Maple Crest Furnishings Ltd. shall not exceed the amount actually paid by you to Maple Crest Furnishings Ltd. for the specific product or service giving rise to the claim.
We do not guarantee that materials, finishes, grains, colours, fabrics, veneers, woods, stones, or other natural products will match samples exactly, as variations are inherent in furniture and finishing materials. We are not responsible for normal wear and tear, misuse, improper maintenance, environmental damage, or damage caused by third-party movers, installers, contractors, or customer handling after delivery.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability for fraud, wilful misconduct, or gross negligence where such limitation is not enforceable.
7. Intellectual Property Rights
All content, concepts, drawings, plans, renderings, design proposals, product descriptions, photographs, logos, text, graphics, and other materials created or used by Maple Crest Furnishings Ltd. remain the property of Maple Crest Furnishings Ltd. or our licensors unless otherwise agreed in writing.
Subject to full payment, you are granted a limited, non-exclusive, non-transferable right to use any deliverables provided to you solely for the purpose intended under the relevant order or project.
You may not reproduce, distribute, modify, reverse engineer, sell, sublicense, or publicly display our intellectual property without our prior written consent. Design concepts and proposals may not be shared with third parties for competitive use, fabrication, or replication without our authorization.
If you provide us with images, plans, trademarks, logos, specifications, or other materials, you represent and warrant that you have the right to do so and grant Maple Crest Furnishings Ltd. a licence to use those materials as necessary to perform the requested services.
8. Data Protection and Privacy
Maple Crest Furnishings Ltd. collects, uses, and discloses personal information only as necessary to provide services, process transactions, coordinate delivery and installation, communicate with customers, maintain records, comply with legal obligations, and improve our business operations.
We take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We may disclose personal information to trusted service providers, payment processors, delivery partners, contractors, insurers, legal advisors, or government authorities where necessary and permitted by law.
By using our services, you consent to the collection, use, and disclosure of your personal information in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable, and relevant provincial privacy laws.
If you have questions about our privacy practices or wish to request access to or correction of your personal information, contact us using the details below.
9. Force Majeure
Maple Crest Furnishings Ltd. shall not be liable for any delay, failure, or interruption in performance caused by events beyond our reasonable control, including but not limited to natural disasters, severe weather, fire, flood, pandemic, epidemic, labour disputes, supply chain disruptions, transport delays, power outages, government actions, acts of war, civil unrest, or failures by third-party suppliers or carriers.
If a force majeure event occurs, we may suspend performance, extend timelines, reschedule services, substitute materials where reasonable, or cancel affected orders if continued performance becomes impracticable or impossible.
10. Changes to Terms
Maple Crest Furnishings Ltd. may update or modify these Terms from time to time to reflect changes in our services, business practices, or applicable law. The updated Terms will be effective upon posting or upon notice to you, as applicable.
Your continued use of our services after any change constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue use of our services.
11. Applicable Law and Jurisdiction
These Terms are governed by and interpreted in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.
You agree that any dispute, claim, or proceeding arising out of or relating to these Terms, the services, or any transaction with Maple Crest Furnishings Ltd. shall be brought exclusively in the courts located in British Columbia, Canada, unless applicable law requires otherwise.
12. Contact Information
For questions, notices, complaints, service requests, refund inquiries, or privacy concerns, please contact:
Maple Crest Furnishings Ltd.
1845 Bredin Road
Kelowna, BC V1X 5B5
Canada
Email: [email protected]
Phone: +1 (250) 491-7824
13. Severability Clause
If any provision of these Terms is found to be unlawful, invalid, or unenforceable by a court or tribunal of competent jurisdiction, that provision shall be severed or limited to the minimum extent necessary so that the remaining provisions remain in full force and effect.
The failure of Maple Crest Furnishings Ltd. to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision unless acknowledged by us in writing.
By engaging with Maple Crest Furnishings Ltd., you confirm that you have read and agree to these Terms of Service.